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How to tell if your writing sounds like AINew
Four tics that give AI writing away and why they point to fuzzy thinking.
Your contracts are confusing your customersNew
We’ve all stared at a legal contract, praying that the information will just osmose into your brain through your eyes. Sadly, that never happens.
Your customers can’t hear the tune in your headNew
Tap a song on a table and almost nobody can name it. Your readers have the same problem with your content. Here’s why it happens and how to fix it.
"Everyone does it" won't save you when the crackdown comesNew
In the 1890s, Clark Stanley was selling Snake Oil Liniment across America. According to the label, it could fix everything from toothache to frostbite.
The five words making your customer service worseNew
If you’ve worked in customer experience, the phrase “the customer is always right” has definitely come up once or twice. It started as a way to win shoppers' trust. Now, it's mostly used to make staff put up with bad behaviour, which actually makes your customer service worse.
No one gives a $#!+ about your opinion
Every review room has a Harry: the senior voice who says "I'm not sure about the purple" and calls it feedback. Here’s why that could cause you to keep making the same mistakes. Over and over and over. (And what you can say instead.)
The one word to cut your complaints in half
Sorry. It’s the single most important word when it comes to your customer service.
Why complex writing makes you look stupid
Ever thought complicated writing makes you sound smarter? Think again. This post shows how complex language, bad fonts, and even low printer toner can make you seem less intelligent.
In the news 2
Seriously, know your audience: Bristol's AI mural disaster
Last week, the Jolly Colliers on West Street in Bedminster got a new mural. A big, bright vinyl one of Bristol, with hot air balloons, the Suspension Bridge, a Banksy, and the SS Great Britain. All made with AI.
Within days, it was gone.
Apple's 'lazy advert' highlights a much bigger problem with AI
You might’ve heard that Apple dropped a bunch of adverts for Apple Intelligence – a new AI built right into their devices. It can rewrite emails, create images and use Siri better. But is it any good?
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