Sorry. It’s the single most important word when it comes to your customer service. The other day, I was having a get-together with some friends. As the conversation meandered through topics, and our cheeks reddened, we eventually stumbled onto car accidents. “So a friend of mine was rear-ended and ...

Most of us have heard this phrase before. Maybe even used it once or twice. It means that your time holds the same value as money. It's a phrase often attributed to Benjamin Franklin. It appeared in his essay "Advice to a Young Tradesman," written in 1748. Inside, Franklin emphasises the importance ...

You might’ve heard that Apple dropped a bunch of adverts for Apple Intelligence – a new AI built right into their devices. It can rewrite emails, create images and use Siri better. But is it any good? The adverts are terrible. They’re all about lazy, immature people getting away with avoiding their ...